Bus bosses seek feedback on-line

BUS bosses will hold an online feedback event to gather passengers’ comments and queries.

Stagecoach Yorkshire will hold Tweet the Director between 2pm and 5pm on Thursday, October 9.

The social media session is part of their national customer service week and will allow instant feedback on routes and timetables.

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Managing director Paul Lynch said: “Stagecoach passengers are increasingly using Twitter to get fast service updates and answers to questions about their travel.

“We launched our account in April this year and it’s proved to be a big hit with customers and a valuable source of feedback.”

He added: “Customer service is something we take very seriously and the session will give passengers an extra chance to ask questions, provide comments and make suggestions.

“We want to hear from as many people as possible and will use the feedback provided to shape our bus networks for the future.”

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The bus operator has also launched its annual Customer Service Stars competition, where riders can vote for their favourite Stagecoach Yorkshire driver online.

To get involved in the Twitter session tweet @stagecoachyrks using the hashtag #SCSYTTD14 between 2pm and 5pm on Thursday.

To nominate your favourite bus driver visit www.stagecoachbus.com.

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