Post headache continues for Rotherham woman
A WOMAN who is still waiting for delayed post – including important legal and medical documents – has been told by Royal Mail that her post is being delivered.
As reported previously in the Advertiser, Jill Thomas, who lives in Harthill, is furious that she had no post for a long time and only received some of it when she visited the Dinnington Delivery Office in person.
She is still waiting for some post to arrive and has been further angered by Royal Mail’s response to her queries online, which she claims have been stock AI responses in some cases.
Miss Thomas said: “I am aware of letters sent on or thereafter March 12 2026 that haven’t arrived.
“In all no post arrived at my house for three weeks from 11th March 2026; included in the correspondence which remains undelivered, that I can trace has been posted, is a hospital letter, probate statement and estate valuation for my late mother, and a tax return which needed to be completed for 5th April. Additionally, bank interest statements and investment valuations - this is correspondence I know, and can prove hasn’t arrived.
“I went to Dinnington sorting office on Monday April 13 to be told that the post was sent out on Friday April 10 - nothing arrived on Friday. But on Saturday 11th I received three letters dated 9th and 10th April, but none of the outstanding post.
“On the visit to Dinnington SO on April 14 I was told there was an issue with postal deliveries in Harthill but there was no outstanding post, confirmed when the desk clerk checked in the back. I returned to the sorting office the following day, spoke to another man, who told me there were no issues with deliveries, looked in the back, found two letters and handed these to me, not asking for any proof of who I was, nor that I lived at the address.
“I am aware that highly personal correspondence, with confidential data, remains outstanding which includes National Insurance numbers, HMRC unique tax reference numbers, full names and addresses, bank account and sort codes, with corresponding balances.
“Whilst I’ve had some deliveries from April 13, these are not made on a daily basis, with post often wrapped up with an elastic band. This includes first class post delivered a week after its been posted in Sheffield 11 miles away.”
Miss Thomas was annoyed that some responses appeared to be written by AI and said she was “losing faith” with Royal Mail, and suggested she may contact the police over the matter.
As reported previously, Rother Valley MP Jake Richards has been bombarded with complaints from constituents about local postal deliveries and is calling for action.
Nationally, the Royal Mail has been criticised over late deliveries and lost mail and bosses were called before MPs to explain earlier this year. Since then criticism has continued.
A Royal Mail spokesperson said: “We understand how concerning it is when someone feels they’re not receiving important mail, particularly items like medical or legal documents.
“We’ve checked the delivery for this address and can see it is part of a regular duty which is covered consistently, with mail arriving at least every other day. First Class letters and parcels, including Special Delivery items, are delivered each day, and the customer has received items as recently as this morning.
“While deliveries to this address are taking place as expected, we recognise the customer’s concerns and will continue to monitor the service.”