‘Disjointed’ care system for older people set for overhaul

A report going before councillors highlights concerns that too many different carers are involved in residents’ daily lives, with support currently delivered by a mix of council staff, private agencies and personal assistants.

The proposals relate to two supported housing complexes, Potteries Court in Swinton, and Bakers Field Court Herringthorpe, where around 90 people aged 55 and over live independently with on-site support.

A report to councillors says the system has become “disjointed and intrusive”, with too many different people involved in residents’ lives.

The council has proposed to bring most care services in-house, allowing its own staff based on site to provide personal care directly for the first time.

To do that, the service will need to be registered with the Care Quality Commission, enabling staff to deliver round-the-clock care from within the complexes themselves.

Officials say the move would mean residents see more familiar faces, get quicker support when their needs change, and are better able to stay independent for longer.

The current system costs just under £2million a year, with spending split between external care providers, direct payments and staffing.

The council believes a simplified, in-house model could offer better value for money as well as more consistent care.

However, the changes could have wider implications.

Existing care providers may lose work, while council staff roles could be reshaped as part of the new model.

Residents would still retain the right to choose their own care provider.

Cabinet members are now being asked to approve a 90-day consultation with residents, families, staff and care providers from May.

Feedback will be used to shape a final proposal, which is expected to return to councillors in September.

If approved, the new system could be introduced from April 2027.