Digital tv scam warning

TELLY viewers have been warned against being ripped off by rogue traders during the switchover to digital TV.

Rotherham’s analogue signals will be turned off in 2011, leaving many residents in need of new aerials and equipment.

Digital UK and Trading Standards have told householders to be on their guard against cowboy contractors charging over the odds or carrying out unnecessary work.

Justin Brogan, Rotherham Borough Council’s Trading Standards enforcement officer, said: “We want to protect vulnerable and elderly consumers and make sure they’re given the right advice and support, whether it’s from retailers, service providers or installers.”

Digital UK regional manager John Askew added: “We’re determined to do all we can to protect consumers across Rotherham in the lead up to switchover.

“There are always people who use clever and persuasive tactics to try to make a fast buck on the back of something new, like digital switchover and we want people to be aware.”

The following five facts to help viewers avoid getting ripped off during the switchover:

1. There’s no such thing as a digital aerial, and most existing aerials in the region will work both before and after the switchover. If you get a good analogue picture now, your existing aerial should be fine for digital. However, it may need replacing if it's in poor condition. If you need a new aerial and you qualify for the Switchover Help Scheme, you can get one at no extra cost.

2. Use the test card at Ceefax p284 for guidance on whether you need a new aerial. If so, look for a Registered Digital Installer, or else a member of trade body the CAI. Failing that, ask family and friends to recommend installers with a good track record, and get written quotations for the work from at least two.

3. No one from Digital UK or the Switchover Help Scheme will come to your home without an appointment offering to sell goods or services. Don’t agree to have work done by an aerial installer who calls without an appointment and fails to show identification.

4. Before work starts, agree the price, payment arrangements and start and finish dates. Don’t pay upfront.5. If you suspect you have been ripped off, or that there is a rogue trader in your area, call Consumer Direct on 08454 040506.

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