Bank announces branch closure

A HIGH street bank will close in the New Year leaving customers facing up to a 14-mile round-trip to speak directly to a member of staff.

HSBC – which brands itself “the world’s local bank” – will close its Dinnington branch on February 17, 2017 leaving its customers with a trip to Worksop to visit their closest branch.

Letters are being sent out this week informing customers of the closure and one-to-one sessions to explain their options or provide help in setting up mobile/internet banking will be offered.

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A HSBC spokesman said the Laughton Road bank employed two members of staff who had been offered the opportunity to relocate to another branch.

The closure was due to declining footfall in branches nationwide, he said, which had reduced by 40 per cent in five years, but specific branch footfall could not be given.

He added: “Sometimes we have to make the difficult decision to close branches, however these are not decisions we take lightly and we work closely with those impacted, including customers, to help them understand their options. 

“With regard to the Dinnington branch, we have advised our customers that there is an alternative branch in Worksop, which is located just six-and-a-half miles away should customers wish to visit a branch and talk to a member of the HSBC team face-to-face.

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“That said, 93 per cent of contact with the bank is now completed via the telephone, internet or smartphone, plus 97 per cent of cash withdrawals are made via an ATM. 

“As a result, most of our customers are already carrying out their daily banking needs without need of the branch itself. 

“In addition to mobile and internet banking, we have put in place a number of measures to help customers, including a partnership with the Post Office so our customers can still carry out their day to day banking.”