Health service was first class

AMIDST all the negative press being reported about our local health care provision service in Rotherham and nationally I feel I should relate to you my own experience over this past week.

On the morning of Sunday July 21 I awoke with considerable pain in the left groin area. Never having experienced anything like it previously I called the 111 line about 7.30am. The operator asked me several questions and gave me advice before informing me that the out of hours doctors service would contact me within two hours. I received the call at 8.30am and again described my symptoms to the doctor. He made me an  appointment to see a doctor at The Walk in Centre in Rotherham at 9.0am. I saw the doctor and he asked me to present myself at the A&E Department at Rotherham District General Hospital.

I arrived there about 10am and visited reception. I delivered the letter provided to me at the Walk in Centre and seeing that the estimated waiting time was four hours explained to the receptionist that I needed more urgent attention as the pain I was experiencing was approaching severe. She asked me to take a seat and informed me that I would see a nurse within 10 minutes. Ten minutes later I saw the nurse, she did a quick assessment, gave me pain controlling tablet, and sent me straight through to A&E to see a docor. I was seen by a doctor within an hour and he said he believed I required surgery and would be seen by a surgeon on a ward.

Hide Ad
Hide Ad

I was admiited to ward B5 seen by a surgeon who confirmed a hernia in my left groin that required surgery. I was prepared and shortly before 6pm awoke in my bed on the ward the operation completed. I was seen by a doctor at 9.15am the following day and after other procedures was sent home about 11.15am. I contacted my own GP practice and received a prescription for strong pain killers and reamain in their care.

What an absolutely FIRST CLASS service. My  thanks go out to everyone concerned in my treatment and subsequent recovery.

Bert Norburn, Chiltern Rise, Brinsworth

Related topics: