Complaining is far too difficult

I want to try a new approach: get the regulators voted out of office. Older people and the disabled would be the voters. There are more and more of us, and we vote more. Also we get treated badly.

I want to start with a bus company. We are all used to impatient bus drivers: we are slow and a bit clumsy, and they bears down hard on their drivers.

I used to volunteer at a citizens’ advice bureau, and I've chatted with other drivers, as well. But last week I got heat stroke while waiting for a bus that was late. That was my bad luck — you can’t expect buses always to be on time — but as I struggled to get up from the bench, waving my stick to the driver, he shook his head and didn’t stop. Worse, on his way back, by which time I was very close to dialling 999, he did stop and baited me with the complacent contempt for me and the passengers who witnessed it of someone who knows his employer doesn’t care. I don’t deserve to be left collapsed by the side of the road, and I’m sure my story isn’t unique.

We don't need to create a political party, or even a pressure group. There is very low turn-out at local elections, and older people vote more. With a few examples of what the company is doing we could target the regulators’ constituencies and wards and get regulators who are more active in place.

Nick Gillies, Carver Close, Harthill