Royal Mail parcel collection points could see hours cut in review

ROYAL Mail has rejected claims its town centre parcel collection point is being axed — but hinted its hours could be cut.

A source provided the Advertiser with a letter from the Communication Workers’ Union warning of a review of what the postal giant calls “customer service points”.

People receiving a missed delivery card can currently pick their parcels up from the Royal Mail offices in Main Street, Rotherham, and Farfield Park in Manvers.

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Royal Mail confirmed the sites were under review but said it was upping its game to prevent people having to travel to get their hands on their post.

A spokesperson said the company was running a review of its 1,200 “CSPs” nationally “to determine the optimum number of locations following a 50 per cent drop in footfall since the pandemic”.

They added: “Having completed the first stage of the review and considered a range of options, we have decided to maintain the current estate of Customer Service Points as we seek to further improve our first-time delivery rates.  

“Following successful trials, Royal Mail will additionally roll out automatic next day redeliveries for missed parcels in the coming months.

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“This is designed to make it even easier for customers to receive parcels at home, without the need to travel to a Customer Service Point.

“This builds on Royal Mail’s introduction of a range of alternative delivery options for greater convenience in recent years, including free redelivery, delivery to a neighbour, the option to leave parcels in a Safeplace and inflight redirections through the App and website.

“As footfall continues to decrease, the next stage of this review will focus on ensuring that opening hours match demand.”